Government

Working in partnership with government to optimise citizen services and transform user experience

The UK government and devolved administrations are grappling with growing citizen demand to deliver ‘always on’ services, with slick user experiences commonly found in the private sector. This challenge is accentuated by increasing budget pressures and the need to connect often disparate legacy technologies across multiple platforms.

By placing the citizen at the heart of what we do, we work with you to help reimagine public services. We optimise internal operations, translating policy and outcomes into a practical digital journey for the benefit of both government and citizens.

Our deep knowledge and experience in transforming government services includes:

  • Reimagined business process services
  • Proven at-scale digital and cloud expertise
  • Seamless integration of legacy systems
  • Cutting-edge AI and automation
  • Advanced data and analytics for informed decision-making

Sopra Steria is listed across several frameworks in the UK and is a key supplier to the public sector, being rated the #5 supplier to UK central government (TechMarketView 2024).

Our work in government

Delivering better, quicker and more efficient user experiences for Visa applications
Sopra Steria worked with UKVI to create a streamlined, secure visa application process. A flexible, accessible service was set up, including mobile biometric enrolment and the IDV app, which allow customers to retain their documents. 

How efficient application management transformed RPA operations

We provided critical application support for the RPA's live systems to support the inspection of cattle and delivering essential maintenance services.

Delivering digital transformation with the Scottish Government

Sopra Steria has partnered with the Scottish Government Digital Transformation Service, supporting 20 different departments and executive agencies in their transformation journey.   

"It’s testament to the partnership between His Majesty’s Passport Office and Sopra Steria that the close working relationship between the operational teams has been strong during the unprecedented demand we experienced in 2019. 2020 will be a year of transition; however I’m confident that the challenges will be met in the same collaborative way."

Paul Massey, Deputy Director, Supplier Management, His Majesty’s Passport Office

 

 

We deliver for the UK government:

  • £405m in savings delivered to the UK government

  • Over £36.3b payments processed
  • 550,000 public servants paid

Our government clients

Cab-off

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DEFRA

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DoJ-NI

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Home-office

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MOJ-2

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Scottish-Gov

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