Emily Horgan

Experience Design Capability Lead

Emily is a Capability Lead in the Experience Design team and has a background in User Research and Design. She has experience leading teams across justice, healthcare and education sectors and has a particular focus on design justice and inclusive design practices.

Latest Publication

Latest Publications

Is impact mapping a service designer’s secret weapon?

Emily Horgan, Nicola Pritchard

Impact mapping is a key enabler of collaboration – supporting teams in gathering around a common goal and breaking it down into achievable steps. Find out how it delivers better outcomes for our people and teams