Lorri Smyth

Senior Service Designer, Sopra Steria Next UK

Lorri is an Senior Service Designer in the Experience Design team.

For the last decade, she has worked as a Service Design consultant for third and public sector organisations. Her particular interest is in the creation of public services that prevent, mitigate and reduce inequalities across society.

She is a co-founder of the Service Design Scotland Network and Co-Facilitator of the Service Design Scotland Distanced Gatherings.

Latest Publication

Latest Publications

Navigating complexity through service design

Lorri Smyth

Service design plays a crucial role in transformation by supporting people to navigate the complexity of the world around us. Here are some ways that service designers navigate complexity.