As global leaders in Business Process Services (BPS), we enable our clients to achieve the best outcomes for their customers.
Moving away from the limitations of traditional outsourcing models, we leverage our experience and expertise in innovative and transformative solutions to deliver exceptional user experience.
Working with dozens of clients in both government and the private sector, our teams of digital transformation specialists immense value and deliver significant savings and the best customer outcomes:
46,000 employees across 30+ countries
Tech MarketView ‘Shining Star’
Top 3 UK BPS provider
Top 5 European Digital Service Companies
Delivered £405m savings to UK Government
Sopra Steria works in partnership with SSCL to provide a unique BPS solution.
Shared Services Connected Ltd (SSCL), was formed as a joint venture between with the Cabinet Office and Sopra Steria. It is the largest provider of business-critical support services for our Government, Police and Defence clients, using insight and innovation to help drive cost efficiencies and meet rising expectations for improved public services.
Supporting UK private sector growth
With pressures on companies to manage costs while achieving growth, and increasingly demanding customers, securing efficiencies in front, middle and back-office operations is critical to survival.
We work with a number of companies in financial services, energy and utilities, transport and retail, delivering exceptional results in outsourced finance and accounting, procurement, HR, payroll and contact centres.
Our end to end services are designed to support companies in achieving more for less, from day one.
Achieving exceptional customer experience and outcomes through innovation
SSCL’s track record for service excellence, combined with Sopra Steria’s scale and global digital transformation capabilities, provides our clients with a unique opportunity to realise optimal business outcomes including operation efficiency, rationalisation of costs, risk mitigation and improved stakeholder engagement.
We measure our success by tangible end user and business outcomes.
SSCL has received numerous awards at the prestigious UK National Contact Centre Awards.
These awards highlight that our teams are part of a committed, resourceful and driven community, working together to deliver the best possible service to our customers and aligning to our values.
They have been awarded for services delivered across the UK for both Government and Police, where innovative enhancements have revolutionised customer contact centre journeys. SSCL is recognised as continuing to deliver market-leading performance for our customers.
Marco Ndrecaj, SSCL’s Director of Customer Experience Management Services was delighted to pick up the award for Contact Centre Leader of the Year in the UK at the UK National Contact Centre Awards 2024.
While in 2023, UK National Contact Centre Awards, SSCL received awards in the categories of:
SSCL were proud to be highly commended at the Business Culture Awards 2023 for the Building a Culture of Innovation Initiative. This was in recognition of SSCL's culture of ‘Our People Matter’.
The awards celebrate forward-thinking organisations. Those who have truly demonstrated their dedication to creating exceptional Business Culture. And also by understanding how employee experience is fundamental to business performance.
The Welsh Contact Centre Awards recognise dedication and talent in delivering excellence and innovation to our customers while positioning of SSCL as a leader in the outsourcing space.
SSCL won at the Welsh Contact Centre Awards 2023 in the categories of:
The awards celebrate the successes of the Accounts Payable community and recognise the dedication and hard work of individuals and teams who have made a difference over the last year.
In 2023 SSCL won the following awards:
SSCL won Shared Service Centre of the Year at the Global Sourcing Association (GSA) UK Strategic Sourcing Awards 2024.
The Global Sourcing Association is a social enterprise striving to make a difference and promote positive change across the technology and business services industry. Trusted by sourcing professionals for 35 years, the GSA is the consistent voice for the future of the industry and the professionals working within it; promoting sustainable and ethical sourcing to create a positive future for our businesses and our shared planet, as well as encouraging partnership and collaboration, allowing sourcing professionals to develop themselves and their teams to perform to the best of their ability.
SSCL won the Best Automation Project Award at Computing’s Digital Technology Leaders Awards 2023 for work in establishing an automation centre of expertise for our police and resourcing business.
The Digital Technology Leaders Awards 2023 recognise and celebrate the achievements of the people and companies who make things happen at the forefront of digital technology. Judges look for outstanding work in the field and teams who go beyond the call of duty to deliver meaningful automation.
Apr 15, 2021
Oct 25, 2019
Our team explored how to cost-effectively deliver an increasing volume of transactional processing activities into a growing number of MUS customers – with resource flexibility through a UK-first offshore BPO service.
Our ecosystem of technology and delivery partners brings a wealth of specialist expertise drawn from key disciplines in business process outsourcing.
From platform providers to tooling developers, we bring together a powerful ecosystem of best-in-class organisations. Each component of our ecosystem is selected based on their alignment with our own values and mission, underpinned by customer centricity.
By leveraging our partnerships with leading technology companies throughout the industry, we’re able to maximise and leverage digital innovation in the solutions we provide, with a focus on driving continuous improvement, resilience and agility.
Dec 6, 2023
Aug 11, 2022
Our team comprises experts in business processes, technology, integration and data architectures, who are involved in all stages from advice to operation. We have unique expertise in BPS and shared services built on experience acquired over a number of years. This enables us to design solutions and run services that are both efficient and profitable for our clients.