Innovative collaboration set to transform debt resolution services across public and private sectors
Sopra Steria, a European leader in business process outsourcing, consulting and digital services, has announced a new strategic partnership with QUALCO UK, a leading provider of panel management and analytics services in the collections and recoveries
market.
The collaboration strengthens Sopra Steria’s comprehensive debt management service in the UK, which focuses on delivering good outcomes for customers throughout the debt recovery process, using enhanced analytics to identify and
support vulnerable individuals.
The new partnership will deliver tailored and innovative solutions across the complete debt collection and recovery lifecycle for clients in all sectors. With QUALCO UK’s established panel management platform
‘ExtraCollect’, which already manages over 10 million customer accounts, and Sopra Steria’s in-house debt collection operation and proven track record of delivering customer service excellence, the collaboration promises to transform
the marketplace.
Initially aimed at supporting public sector clients through Crown Commercial Service’s Debt Resolution Services (DRS) Framework, Sopra Steria and QUALCO UK will also work together to provide debt recovery services for
private sector companies in industries such as energy and utilities, financial services and telecoms. This collaborative effort will provide comprehensive debt management solutions that are efficient, effective, and customer-centric – helping
to transform the entire sector for the future.
Craig Wilson, Managing Director of Private Sector at Sopra Steria, said: "Partnering with QUALCO UK is a significant step forward for both companies. Together, we can address the complex challenges
of debt management using cutting-edge technology and data-driven insights. We’re confident this collaboration will drive positive and lasting change in the industry, supporting our efforts to better understand an individual’s situation
to provide a fair and affordable resolution."
Christian Jacob, Managing Director at QUALCO UK, said: "We’re excited to join forces with Sopra Steria. Our combined expertise and innovative solutions will set new standards in the debt resolution
industry. This partnership will enable us to deliver unparalleled value to clients."
A Transformative Partnership
While both Sopra Steria and QUALCO UK are strong entities individually, together they become a driving force for industry transformation.
The innovative partnership will bring innovative solutions to the market, leveraging the strengths of both companies to deliver exceptional results for clients and their customers.