Sopra Steria: The Value of Banks for Vulnerable Citizens

| minute read
In times of hardship like today’s protracted cost-of-living crisis, the role of banks in supporting vulnerable citizens by prioritising their financial wellbeing is perhaps not spoken about enough.

FinTech Magazine and Sopra Steria look at the important role banks can play in supporting underserved, vulnerable individuals and communities, and how technology can help enable banks to achieve this.

Sopra Steria's Craig Wilson, Managing Director of the Private Sector says 'Prioritising the financial wellbeing of those in a vulnerable situation should be of paramount importance for banks, aligning with both their social responsibility and the industry's commitment to inclusivity'. 

Read the full article from Fintech Magazine here
Search

financial-services

Related content

Designing the future experience for existing mortgage customers at a leading European bank

We’re delighted that we successfully helped our client create a vision for future services using a human centered design approach to meet their customer and client goals through a 3-year transformation.

Reflections on PASA’s ‘Rip it up and start again’ annual conference

Following a year without a conference, it was great to meet up with industry peers and service providers to discuss the hot topics surrounding pensions, with the theme based on ‘rip it up and start again’.

Creating member-centric experiences for pension savers

To be genuinely customer-centric, interactions must be simple. Here we explore the balance needed in delivering a digital-first customer experience, with the all-important human element.