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The Challenge
easyJet is Europe’s leading short-haul airline. Every year it flies tens of millions of passengers to their destinations, connecting 30 countries and over 100 cities.
Once a flight, holiday, or any other booking with easyJet is confirmed, accurate processing and effective ‘behind the scenes’ management is crucial. On average, around 90,000 bookings are made with easyJet every day – with more than 1,000 seats sold per minute at peak times.
This high-volume, high-demand service requires an intelligent, fast-processing system, managed by a highly skilled, specialist team – with easyJet needing a flexible, responsive, and collaborative technology partner, which goes beyond the traditional ‘supplier’ relationship.
The Solution
As an extension of the easyJet team, our experts developed and manage the reservations system (easyRes), which processes millions of customer bookings a year.
The system manages all components of a passenger’s booking, from their seat allocation to boarding pass, and any special requirements. It also processes and reports on key management data, such as financial, passenger and flight information. The easyRes system helps the smooth running of easyJet operations and supports a seamless customer experience.
We also help easyJet manage rapid transformations, such as pioneering its digital voucher system. During the Covid-19 pandemic we transformed the airline’s previously manual voucher system, allowing every single passenger affected by flight cancellations to be issued with a digital voucher to use in future. It’s now a successful and permanent feature of easyJet’s cancellations and refunds model.
The Result
Our successful partnership with easyJet has seen our teams work together closely over the last 15 years, helping the airline to revolutionise European air travel and focus on delivering high levels of customer satisfaction.
Rob Shore, Technology Director at easyJet, said:
Our 15-year relationship with Sopra Steria highlights their understanding of our values and strategy. As a key partner, they have introduced exciting innovations and provided expert support during major challenges, including the Covid-19 pandemic.