Whitepapers

 

Gain valuable industry knowledge and clarity on the key topics affecting the world of digital transformation and innovation, by exploring our latest research, insights and analysis.

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Enhancing financial crime detection by implementing end-to-end AI frameworks
This white paper explores how AI technologies are shaping the future of financial crime detection and prevention.
2024
Financial Services
Thought Leadership

Digital Ethics Outlook - the Citizen View 2024

We’ve surveyed 1,000 UK citizens to bring you this valuable insight into how you can create and deliver digital and online services that benefit the whole of society. 

2023
Central Government
Thought Leadership

Bringing Digital Identity to the citizen and consumer

The paper offers valuable insight into the public view on digital identity. It explores how we can, as an industry, encourage safe and secure digital identity adoption that benefits governments, companies, users and society as a whole. 

2023
Aerospace
Central Government
Defence & Security
Energy and Utilities
Estates Management
Financial Services
Healthcare
Local Government
Public Safety
Regulatory
Retail
Sopra Steria UK
Telco
Travel and Transport
Thought Leadership

Estates and Facilities Data in the Healthcare Sector: An asset or a liability? 3 steps to developing a data led strategy Part 3

In this research report, we explain the steps which organisations can take to turn large, unusable amounts of data into an asset and convert them into actionable insights.

2023
Healthcare
Thought Leadership

Growing trust whilst moving online: Prioritising digital enablement in financial services

In this research report, we examine the importance of digital inclusion and discuss five key actions that lenders and investors can take now to build trust, inclusion and digital adoption. 

2023
Financial Services
Thought Leadership

Digital Ethics Outlook

In this research report, we surveyed UK citizens, and carried out interviews with senior central government decision makers to gain valuable insight into how we can create and deliver public services that benefit the whole of society.

 

2023
Central Government
Thought Leadership

Estates and Facilities Data in the Healthcare Sector: An asset or a liability? Barriers to Harnessing Data Part 2
In this research report, we surveyed decision makers involved in their organisation’s estate and facilities management to examine the five main challenges around the management of data.
2023
Healthcare
Thought Leadership

Digital Ethics in Policing

In this research report, we surveyed and interviewed police forces to examine the main needs, concerns, and challenges common across UK policing and how polices forces are experiencing and dealing with them.

2023
Central Government
Public Safety
Thought Leadership

Estates and Facilities Data in the Healthcare Sector: An asset or a liability? The Data Landscape Part 1
In this research report, we surveyed decision makers involved in their organisation’s estate and facilities management to uncover the reasons why many healthcare providers are struggling with their Estate Management data. 
2023
Healthcare
Thought Leadership

Debt Management - a holistic approach

In this research report, we highlight and examine the need to adopt a holistic approach on the management, recovery, and mitigation of debt due to the rising cost of living crisis and economic downturn in the UK.

2022
Central Government
Energy and Utilities
Financial Services
Retail
Telco
Thought Leadership

How creditors can deliver unrivalled CX to consumers in vulnerable situations

In this research report, we surveyed the preferences and attitudes of consumers towards debt to get an understanding of what consumers want from creditors and 4 actions that creditors can take now to support customers.

2022
Financial Services
Thought Leadership

Digital Identity Adoption

In this research report, we surveyed technology decision makers to understand the importance of digital identity in business and technology strategy, and the challenges they face in realising a future of seamless digital interactions.

2022
Central Government
Thought Leadership

Operationalising Digital Twin Ethics

In this report, we highlight and examine the adoption of an ethics by design approach which engages with the design process of digital twins as a whole and asks which ethical issues arise at which point in the process.

2022
Thought Leadership

Trustworthy digital twins in intelligent transport systems

In this report, we provide an ethics by design approach to developing digital twins. We break down the development of digital twins into three stages and highlight the most pressing ethical issues for each stage.

2022
Travel and Transport
Thought Leadership

Digital twin ethics in the travel and transport industry

In this report, we highlight the importance of an ethics by design approach, whilst creating Digital Twins in the Travel and Transport industry as this allows ethical principles to be embedded throughout development and implementation.

2022
Travel and Transport
Thought Leadership

Transforming estates. Contributing to a sustainable future using dynamic insights.
Working towards and investing in a future that will be cleaner, safer and healthier, starts with small steps in the right direction and most importantly, it starts with understanding where we are and mapping out where we need to get to.
2022
Estates Management
Thought Leadership

5 key areas of focus for an improved debt collections service
In this white paper we examines where Collections teams are struggling with their debt management approaches and key actions they need to undertake to improve them.
2022
Financial Services
Thought Leadership

How to extract the right customer insights to drive an effective Estate Management strategy
Sustainability is high on everyone’s agenda, but what do we actually mean by sustainable goals when it comes to Estate Management, and how can we measure and manage the impact organisations have, both positive and otherwise?
2021
Estates Management
Thought Leadership

Transforming the immigration experience: Creating the 'Digital Traveller'

In the white paper, we’re talking about transforming the immigration experience and how we can encourage a safe, secure and contactless travel. 

2021
Central Government
Public Safety
Thought Leadership

How Financial Services organisations can use Data and Analytics to stop the Fraudsters

The white paper explores how Financial Services organisation can use data and analytics to effectively identify and prevent fraudulent activities. 

2021
Financial Services
Thought Leadership

The race to Net Zero

The white paper examines the urgent need for organizations to address climate change by embracing sustainability measures in reaching Net Zero emissions. 

2021
Thought Leadership

Digital Identity in Financial Services: Digital identity services that deliver value for financial institutions and their customers
The white paper explores the role of digital identity services that deliver value for financial institutions and their customers.
2021
Financial Services
Thought Leadership

Digital Identity in Government: Digital identity services that deliver value for Government and its citizens
The white paper explore the role of digital identity services in Government to unlock the digital economy. 
2021
Central Government
Thought Leadership

Discover how Sopra Steria Street Works solution can accelerate your infrastructure projects
The white paper outlines how Sopra Steria Street Works solution can accelerate your infrastructure projects. 
2021
Energy and Utilities
Thought Leadership

Using strategic insights to understand the key drivers for your property portfolio
The white paper explores how strategic insights can help you achieve better Estate Management outcomes.
2021
Estates Management
Thought Leadership

Innovating in pursuit of climate action and environmental sustainability
From reducing carbon footprint to improving energy efficiency, sustainability in organisations continues to surge in importance on the C-Level agenda. To attract new customers, talent and investment, organisations must demonstrate to a wide range of stakeholders.
2021
Thought Leadership

Understanding the Business of Climate change
Organisations have a major part to play in addressing climate change, but it is just as important that every employee (not just the sustainability experts) feel empowered to be a part of the solution.
2021
Thought Leadership

What does it take to make big ideas turn into operational reality?
How the design of the right Target Operating Model can help you become ready to embark on a journey of change
2021
Thought Leadership

Why the creation of a better self-service customer experience will enable Energy and Utility organisations to thrive in a fast changing world
Developing customer interaction, and creating a better self-service experience for customers, will be a key brand differentiator and enabler for the value added services.
2021
Energy and Utilities
Thought Leadership

Overcoming the key challenges to deploying automated processes at scale and releasing the true ROI potential
Now is the time for organisations to get their RPA strategy right. RPA technologies give leaders in financial services organisations a new set of tools for improving their organisations.  
2021
Financial Services
Thought Leadership

Key considerations for building an inclusive Digital Banking Experience fit for the Future
Digital is a considerable driver for change in Financial Services. One of the biggest challenges facing the sector is building a digital experience that is accessible, inclusive and responds to the needs and personal circumstances of individual customers.
2021
Financial Services
Thought Leadership

A guide to how Banks can unlock the power of data and analytics to form better customer relationships and improved brand positioning in a complex and changing marketplace
Customer expectations are forever changing – forcing the evolution of Customer Experience and what that means across the industry
2021
Financial Services
Thought Leadership

Digital ethics: making border automation work
What can immigration authorities do to meet this increased demand whilst making the border experience as pleasant as possible for the majority of no or low-risk passengers?
2021
Central Government
Thought Leadership

Making sure the adoption of AI in cyber security remains ethical in Defence
The ethical issues of Artificial Intelligence (AI) have been widely explored over the last few years, with over 200 sets of ethical principles having been published. However, these often remain abstract and provide no guidance for operationalisation.
2021
Defence & Security
Thought Leadership

Why are customers ignoring offers to help?
Financial Services companies urgently need to talk to their most vulnerable customers. But often those customers don’t trust them enough to respond. How can you fix a broken dialogue?
2021
Thought Leadership

Evidence Based Compliance - Design brilliant financial products that make your customers and the regulator happy
The product development challenge is as tough as ever. Every financial services firm wants to design commercially successful products that meet customers’ needs. But regulations intended to protect customers can stifle innovation.
2021
Thought Leadership

How can Digital Twins help energy and utility organisations to meet their Net Zero, customer and operational agendas?
Many Utility organisations have started to explore a concept that helps them to narrow the gap between where they are today with their strategy and what they need to achieve in the future. This concept is Digital Twin.
2021
Energy and Utilities
Thought Leadership

From Awareness to Action: Why digital ethics is moving up the agenda

Leading academic institutions have been raising ethical concerns around technology for decades, and the last several years have seen a plethora of guidelines for creating, testing and managing technology.

2021
Thought Leadership

Why Energy and Utility organisations need to unlock Data and Analytics to improve their customer experience

During the pandemic we saw a mass change in customer behaviour in relation to how they are interacting with their Energy and Utility suppliers, customers no longer wanting a transactional relationship.

2021
Energy and Utilities
Thought Leadership

What are the five key principles Energy and Utility organisations need to consider when designing a customer experience for the future

Moving out of the Covid–19 pandemic, many Energy and Utility organisations are discovering they are on the cusp of significant change in relation to the customer experiences they deliver.

2021
Energy and Utilities
Thought Leadership

Measuring for future success - The customer experience challenge

With change and complexity on the horizon, Utility organisations need to get the balance right of making sure they are delivering improved services today, whilst being focused on meeting customers increasing expectations.

2021
Energy and Utilities
Thought Leadership

Evidence Based Compliance

Every financial services firm wants to design commercially successful products that meet customers’ needs. But regulations intended to protect customers can stifle innovation.

2021
Thought Leadership

Improving the collections process for Energy and Utilities organisations

In a post Covid–19 world Energy and Utility organisations need to think about and take action to reduce bad debt if they want to be able to continue to function profitability.

2021
Thought Leadership

Debt Management in Energy and Utilities

We help Energy and Utilities organisations to put in place a Debt Management approach which reduces operational costs, improves collections rates and makes sure debtors are cared for.

2021
Thought Leadership

Overcoming Debt Management challenges in Financial Services

A guide to improving collection rates throughout the debtor lifecycle. Debt Management for Financial Services organisations is crucial to business success. After all credit is at the heart of most customer relationships.

2021
Thought Leadership

A Sopra Steria guide to improving collection rates throughout the debtor lifecycle for Government departments

How we help Government departments to put in place a Debt Management approach which reduces operational costs, improves collections rates and makes sure debtors are cared for at every stage of the collections lifecycle.

2021
Thought Leadership

Sopra Steria Financial Services

How we help Banks and Building Societies to put in place a Debt Management approach which reduces operational costs, improves collections rates and makes sure debtors are cared for.

2021
Thought Leadership

Key considerations for Medical Device Manufacturers preparing for the long awaited EU MDR (2017/745) deadline
We understand that handling ongoing disruption during any digital or transformational project is not easy. There are many considerations and the added difficulty of combatting COVID-19 accentuates this further.
2021
Thought Leadership

Overcoming Debt Management challenges in Central Government

A guide to improving collection rates throughout the debtor lifecycle. Debt Management for Central Government has been discussed for many years with various plans, approaches and processes set up to tackle the problem. 

2021
Thought Leadership

Reducing Harm and Saving Lives in the UK’s detention and prison estate
Amongst the daily duties of dedicated prison staff lies the constant question of how to keep themselves and inmates as safe as possible.
2021
Public Safety
Thought Leadership

Why ethics and service design must go hand in hand
Whilst ‘Digital Transformation’ once referred to redesigning services by making existing processes ‘digital’, today it means something markedly different. Read more in our post for GovTech.
2021
Thought Leadership

Why a shared service provision and platform approach will help Building Societies to improve their Customer Experience and enable business process modernisation to happen
As more pressure is placed upon IT and business transformation budgets, Building Societies need to assess where their suppliers can help them deliver services more effectively to their members.
2021
Thought Leadership

Street Works Back Office
Street works are distinct from other road works completed by highways authorities. Read on to find out more about the challenges faced by the UK Street Works Industry and how Sopra Steria is helping to overcome these challenges.
2021
Energy and Utilities
Thought Leadership

What are the key areas Financial Services organisations need to focus on for future Business Process Outsourcing success
This paper explores what future services will look and feel like, as well as touching on the history of BPO contracts and how we have arrived at this point.
2021
Thought Leadership

How COVID–19 highlighted the importance of Service Resilience in making sure organisations remained operational throughout the pandemic
The role of Service Management has never been more vital, and to be able to provide services, every organisation needs a Service Management team who can provide secure stable services.
2020
Energy and Utilities
Retail
Travel and Transport
Thought Leadership

Understanding why a service disaggregation approach for Financial Services organisations is critical in helping them achieve their outsourcing goals
Read more in our paper around the benefits of service disaggregation and it's a critical approach for Financial Services organisations.
2020
Thought Leadership

How can legal services firms attract and retain the right talent?
The legal profession has undergone significant changes in attracting and retaining key talent. In our paper we discuss why developing the right employee experience is crucial to future success.
2020
Thought Leadership

Overcoming The Legal Services Legacy Technology Conundrum
2020
Thought Leadership

Selecting the right Systems Integrator Partner for Improved Operational Performance
2020
Energy and Utilities
Retail
Travel and Transport
Thought Leadership

Unlocking the value of your Mainframe: Sopra Steria's approach to mainframe optimisation
2020
Energy and Utilities
Retail
Travel and Transport
Thought Leadership

Application Modernisation: Making your organisation more responsive to change through the transformation of legacy applications
2020
Energy and Utilities
Retail
Travel and Transport
Thought Leadership

Developing the Right Customer Experience Strategy for Redress
2020
Regulatory
Thought Leadership

Putting the right Streamline and Automation strategy inplace for Redress
2020
Regulatory
Thought Leadership

Putting the right Business Transformation Strategy in place for Redress
2020
Regulatory
Thought Leadership